We hope you have the best possible experience with Jacarandá and therefore we have created a simple and straightforward returns policy:
- if for any reason you are not satisfied with your purchase, you can get a full refund informing us within 15 days of receiving your order (by sending an email to firstname.lastname@example.org) - the product in question must be in perfect condition, in the original box
- returns made from mainland Portugal do not incur any cost; in the case of returns made from the islands or abroad, you will only have to bear the cost of shipping to our atelier, in Coimbra
The process works as follows:
- Send us an email to email@example.com within 15 days of receiving your order - please include the order number and your bank details to receive the money back;
- We send you a shipping label to print ;
- After receiving the shipping label, you have 5 working days to send your clothing piece as you received it (in the original box, without stains or signs of use - and ideally with the wrapping paper to avoid accidents with liquids);
- Paste the label on the original box and leave your order a collection point;
- After receiving your order and verifying that it is in perfect condition, we will make the refund by bank transfer.
Either way, we're always here to help!
Feel free to contact us: we can offer help in less extreme cases. Not sure of the best shoes to go with one of our adorable dresses? Are you looking for a fashion tip? Need more details about one of our coats? Send us a message to firstname.lastname@example.org